Returns Policy

We are happy to offer a refund or exchange on any full priced item. Please email returns@gillianstevens.co within 5 days of receiving your order to initiate an exchange.

If the 5 day window has passed, you will be eligible for an exchange/store credit up to 10 days of receiving your order.

All items must be received back in original condition.

Any items purchased on sale are final sale and not eligible for a refund or exchange. We reserve the right to refuse any returned item that does not meet our policy.
How do I return my order

Please email returns@gillianstevens.co to initiate your return. Your return must be posted within 5 days from when you received your package.
Are any purchases final sale

Anything purchased on sale will be final sale and therefore not eligible for a return or exchange. We do not offer price adjustments.

Gift Cards are final sale.
Return Shipping Costs

We do not cover the cost for returns. We can provide a return label for you, and the cost of the label will be deducted from your refund.

RETURN LABEL COST:
We offer a flat rate return rate for these regions:

Canada: $15
USA: $30
refunds

Once your return has been received, we will inspect it to ensure it meets the return policy requirements. If approved, you’ll be automatically refunded on your original payment method.

It may also take some time for your bank or credit card company to process and post the refund.

The return postage fee, if provided, will be deducted from your refund. Original shipping charges will not be refunded.
Duties & Taxes on returns

Duties & Taxes are included in the product price on international orders. If your return is accepted, the entire amount (excluding shipping) will be refunded to the original payment method.